FAQ's

Q. I have service users who go out to a day centre or home to relatives. Do I have to send them with the whole tray?

A. Tomms Pharmacy can supply you with a handypack.
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Q. I have a patient who self medicates with the care home setting. How will I accommodate them?
A. Tomms Pharmacy can provide a weekly Biodose® setting, contact us and we will demonstrate this for you.
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Q. What if a medication changes mid month?
A. Tomms Pharmacy will communicate with you and after arranging a time to suit your needs, Tomms Pharmacy will collect the Biodose® tray and make the relevant changes for you, returning the Biodose® tray to you the same day.
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Q. What if one of my residents requires an urgent interim medication such as an antibiotic?
A. Tomms Pharmacy has a comprehensive same day delivery which we tailor
to your individual needs. Please contact Tomms Pharmacy to discuss this.
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Q. How will I get my prescriptions to Tomms Pharmacy?
A. Tomms Pharmacy have a dedicated team of professional drivers who provide a full prescription collection and delivery service.
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Q. The home I manage has a lot of complex needs. Could we use Biodose®?
A. Tomms Pharmacy provides a totally personalised service as every home has different requirements.
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Q. The Biodose® Total Management System looks exactly what we need. How will we know how to use it?
A. Tomms pharmacy provides free training on the use of the Biodose® monitored Dosage system. This can be provided in house or in our training room on site.
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Q. How often do you provide pharmacy visits?
A. Tomms Pharmacy provides pharmacy visits every 12 weeks.
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Q. I have decided that I want to change over to the Biodose® system.
What do I do now?
A. Contact Tomms Pharmacy and we will arrange a suitable time to come out and see you and assess your needs. We at Tomms Pharmacy have a tried and tested procedure for changing over to us.
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Q. I like to receive my monthly medication into the home three days before
our start date. Will Tomms Pharmacy deliver three days before?
A. That will not be a problem. Tomms Pharmacy totally personalises the service to your needs and we also provide timetables so you know exactly when you need to submit your prescriptions and when to expect your delivery.
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Q. How do I dispose of the Biodose® Pods?
A. Make sure there are no medicines in the pods. Remove any pods containing medicines for return to the pharmacy. The plastics are all fully recyclable, however
the lids of the Pods and the label carry confidential patient information and these
must be destroyed prior to putting the trays into recycling. You should do this in accordance with your standard confidential information disposal procedures.
Contact Tomms Pharmacy and we can support you with this.
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Q. I have all my policies written tailored to my medication needs using a different system to Biodose®. Once I have changed over will my policies
need to be updated to accommodate Biodose®?
A. Yes you will need to update your policies. Tomms Pharmacy can assist you in achieving compliance with the CQC regulations.
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Q. How are the photographs put onto the Biodose® trays and MAR sheets?
A. The Biodose® Total Management System has a number of ways in which the medication can be linked to the patient. One of the most visual being a photograph printed onto the end of every pack, MAR and PIC sheet. For this the photographs need to be available digitally for Tomms Pharmacy to input into the computer system.